Instructor-Led Computer Training
Windows · Microsoft Office · Word · Excel
Access · PowerPoint ·
Outlook · Computer Basics
Introduction To The Internet · Much More!
For Corporate, Business or
any size group
Classes, workshops or
Customized content to
fit your needs
On-site or training
facilities arranged for you
Excellent courseware and/or web
For more information about
Instructor-Led Training (ILT), jump to these
Why Training Is Essential
Instructor-Led Training Classes
About Microsoft Office
vs. Instructor-Led Training
RAA typically charges a flat rate per hour and not per student, so it is always
more cost effective to train a group of two or more rather than an individual
whenever possible. We can train any size group, including several
hundred people with a lecture/demonstration in a large auditorium or conference center
as needed. For lecture/demonstration training, the size of the group
is determined by the facility size and type of equipment available. For hands-on
instructor-led training, the size of the group is determined by the number
of workstations available in the training facility. The ideal group
size for hands-on instructor-led training is 8-10 people.
Individual (one-on-one) Instructor-Led Training
While one-on-one instructor-led training is more expensive than attending a group class,
it is a good investment when you have a specific issue to solve or you
need to get started in the right direction with your software/hardware
needs. We can help you figure out the best solutions for your particular
tasks, and give you a strategy for how best to pursue your short-term and
long-term goals. Getting off on an ill-advised path can be
very costly in the long run; getting the right professional advice
from the start will certainly be well worth the investment.
RAA can provide on-site training, especially for individual training,
demonstration classes, or hands-on classes where you already have a
training lab or can set up equipment for training. If you need to be
trained off site, we are very flexible and can arrange for training
facilities as needed.
Hands-On Instructor-Led Classes
Advantages: Hands-on instructor-led training is preferred
over lecture/demonstrations when
possible, especially for introductory level applications classes such as
"Intro to Windows" or "Intro to Excel". Students
get to actually try out what they are learning, and they are given class
files to practice with during and after class. Hands-on instructor-led training is most
effective when used with a projection system so the whole class can follow
what the instructor demonstrates on screen. While ideally it's best
if each student can have their own workstation, it can be equally
effective when two partners share a workstation, which allows for more
people to take a hands-on class with less equipment. Having a
partner also helps keep the class moving smoothly, since one person can
usually help their partner when they get stuck.
Disadvantages: Hands-on Instructor-Led training requires more time than a
lecture/demonstration class, so you may have to limit how much in-depth
content is covered. If there are some real beginners who have
trouble keeping up, this can slow down the whole class. It also requires a
training facility or workstations to be setup, which is added
time/expense. Hands-on classes are usually limited to 8-10 students/class,
so if you have a large number of people to train, this requires a larger
number of classes and can be difficult to arrange and schedule around
everyone's work. It's also consequently more expensive. In some situations, hands-on training might be too
difficult to setup, such as for an Outlook class where you
would want to be using the company's own server and email accounts.
Advantages: A lecture/demonstration class can be given
in any classroom, conference room or auditorium to any size group from
just a few to up to several hundred. This makes it much easier to arrange for
on-site training for companies that don't have their own training
facility. Since RAA typically charges a flat hourly rate, it is
a very cost-effective training solution. Lecture/demonstrations can
also move much more quickly and thus cover a lot more content. They
are especially effective for overview sessions and for seminars on
advanced topics, and very popular for conference presentations.
Disadvantages: For beginners, lecture/demonstrations
are a less effective way to learn and retain information than
hands-on training. People learn best by getting hands-on experience,
particularly for introductory level content. This is less of an issue for more experienced
users. You also have to be sure to have a working projection system
(if it breaks, the class is over without a backup) as well as a room with
an adequate setup, sound system and lighting for screen projection. So the
quality of a lecture/demonstration can depend a great deal on the
facilities and equipment.
Web-Based Vs. Instructor-Led Training
Advantages: Web-Based hands-on training is a truly
excellent alternative or supplement to instructor-led training. It
solves almost all of the problems faced by classroom training.
Students can take a "Pre-Test" to determine what areas they need
to study. Students can train anytime, anywhere there is a computer
on the Internet, work at their own pace, review as much as they like, and
experience a consistently excellent training methodology and comprehensive
content over a period of up to a year instead of for only a day or two.
Students (and an Administrator) can monitor their progress at all times,
and they can Test themselves after training or whenever they wish, as
often as they want. It is also the most cost-effective training
For more Web-Based Training details, see
Disadvantages: For students who have a great deal of
difficulty doing any kind of independent work, Web-Based Training may be
less effective if it is the only training provided. However, the
best way to use Web-Based Training is to combine it with an Instructor-Led
class and/or with ongoing technical support where students can get
one-on-one assistance and help be motivated to learn. Since a Manager or
Administrator can track all student activity in Web-Based Training, they
can often provide the needed motivation and personal attention to help
less independent students.
Recommended number of hours for
The number of hours you need for training depends on several factors,
including how in depth you need to learn the material, whether you need
hands-on training and whether it is for a group or individual.
We can customize the training to fit within your time constraints.
However, here are some suggestions based on years of
2 Hours: This amount of time is the minimum that would
be adequate for a lecture/demonstration overview of an application or a
specific topic, with 3 or 4 hours being recommended. For example, an
overview of Outlook features, a conference seminar on "Introduction
to the Internet", or a workshop on "Merging Form Letters in
Word". Two hours is ok for a one-on-one needs-assessment or
session on a specific issue. It is not enough time for
effective hands-on training, but can be adequate as the block of time for
one part of a multi-part demonstration class ( for example two, three or
four 2hr sessions).
3 Hours: Best for lecture/demonstrations, same as the 2 hours
above but with more breathing room and time for a break, questions, and
addressing individual issues. It is the minimum block adequate for an
"Intro to Outlook", "Intro to Groupwise", or
"Intro to PowerPoint" demonstration class. It is the
minimum block of time adequate for a hands-on session, but usually
best as one part of a multi-part session (such as two 3hr sessions, or
three 3hr sessions).
4 Hours: This is the recommended block of time for hands-on
training, or when there is in-depth coverage in a lecture/demonstration
format. It gives enough time to answer questions, take a 15 minute
break, and "put out fires" that can happen during any
hands-on class. It is the recommended time for an "Intro to
Windows" or an "Intro to PowerPoint" class. Typically
we recommend 8 hour classes for hands-on in-depth applications training
(such as Intro to Word or Excel, Advanced Excel), broken up into two
6 Hours: This is the minimum amount of time adequate
for an in-depth hands-on applications class such as Intro to Word or Intro
to Excel. Typically it would be split into two 3-hour sessions, either
morning/afternoon, or a few days or a week apart. For in-depth classes, 8
hours is recommended.
8 Hours: This is the recommended amount of time for an
in-depth hands-on applications class such as Intro to Word or Excel.
It is usually split into two 4-hour blocks, taught either in one day, or a
couple days or a week apart. It allows for more questions, individual
time, and inclusion of intermediate/advanced topics as dictated by the
needs/level of the attendees.
If you don't already have access to a training facility, we can arrange
that for you, or help you design and set up your own.
Depending on how many people you want to give hands-on training to, you
might be able to set up 2 to 6 of your own workstations in a conference
room, and then have two people share a workstation (sharing a workstation
need not be a disadvantage--partners can help each other out).
RAA has access to several training facilities in the Eugene/Springfield
area, and can arrange for facilities at any other location in Oregon or
out of state. There are some inexpensive training labs that can be
rented from the community
college (availability becomes the issue), and still others for quite a bit
more. If you are from a department at a university or college, you
almost certainly would be given access (at no or little cost) to a
training facility on campus, and frequently K-12 and Higher Ed
institutions will rent facilities to the public as well.
RAA strongly recommends using a projection system for both hands-on and/or
lecture/demonstration classes. Many training facilities already have them
installed. The projector can be effective in either a
small or large room; it's easiest if there is a large blank wall to
project onto, although a stand-alone screen will work fine depending on
the size of the group. If you don't have your own projector, they can be
rented typically for between $200-400/day depending on the type of
RAA charges a flat hourly rate for all services at competitive
pricing. We can also provide discounted bids for larger contracts. Training for
classes and groups are charged by the hour, not by the number of students attending.
Contact RAA for specific rate information or to
receive a quote.
Additional Expenses may include:
if needed. Training Labs often have their own projection
can arrange for a training facility if needed. Rates can vary
between $400-$1,000/day depending on facility & location. For the Eugene/Springfield area, depending on lab
availability the rate ranges between $100-$400 per half day.
training materials, books
cost of optional class books, check the
copying if needed. RAA can
provide a master copy for you to copy in-house at no expense.
rate/# of hours driving one-way only. For example if it takes 1 hour
to drive to your location, you would be charged for only 1 hour, not
for the additional hour for the return trip.
rate/hours in air for one-way only, plus cost of airfare, taxi or
car rental if needed. For example, for a 2 hour flight from
Eugene to Phoenix, you would be charged only 2 hours for the trip
there, not for the return flight.
for any hotel and meals costs as needed.