Soft Skills Online Training Topics

Business Management

• Organizing Your Workspace
• Managing a Virtual Office
• Basics of Effective Communication
• Financial Basics for Non-financial Managers
• Intercultural Business Etiquette
• Executive-to-employee Communication Strategies
• Understanding and Using Contracts

Communications

• Intercultural Business Etiquette
• Basics of Effective Communication
• Conflict Intervention
• Setting Performance Goals and Expectations
• Appreciating Personality Differences
• Providing Effective Feedback
• Presentation Skills
• Internet Basics

Customer Service

• Building Strong Customer Relationships
• Dealing with Difficult Customers
• Telephone Skills for Quality Customer Service

Human Resources

• Preventing Sexual Harassment for Leaders
• Discharging Employees
• Interviewing Job Candidates
• Moving from Trainer to Performance Consultant
• Preventing Sexual Harassment for Employees
• Valuing Diversity
• Dealing With Violence In The Workplace

Leadership

• Creating a Strong Leadership Team
• Developing a Strategic Plan
• Delegating
• Solving Problems as a Team
• Coaching and Counseling
• Applying Leadership Basics
• Managing Change
• Motivating Employees
• Leading Effective Meetings
• Executive-to-employee Communication Strategies

Performance Management

• Recognizing Employee Performance
• Disciplining and Redirecting Employees
• Setting Performance Goals and Expectations
• Conducting Performance Reviews

Personal And Family

• Developing a Child's Critical Thinking Skills
• Overcoming the Loss of a Loved One
• Recognizing and Responding to Signals of Violence
• Managing Your 401(k)
• Guardianship Decisions for Elderly Loved Ones
• Personal Financial Planning
• Balancing Work and Family
• Choosing a Childcare Provider

Personal Career

• Managing Your 401(k)
• Recognizing and Avoiding Burnout
• Time Management
• Choosing a Childcare Provider
• Balancing Work and Family
• Achieving Personal Goals
• Recognizing and Managing Anger
• Internet Basics
• Interviewing Skills for Job Candidates
• Managing Stress

Sales Skills

• Basics of Effective Selling
• Telephone Sales Skills
• Closing the Sale
• Negotiating for the Sales Professional
• Successful Negotiation
• Mastering Cold Calls
• Qualifying Sales Prospects
• Creating an Effective Sales Team

Staying Positive

• Recognizing and Avoiding Burnout
• Time Management
• Applying Emotional Intelligence in the Workplace
• Recognizing and Managing Anger
• Managing Stress

Supervision

• Managing Projects
• Delegating
• Succeeding as a Supervisor
• Leading Effective Meetings

Team Building

• Becoming an Effective Team Member
• Leading Effective Teams
• Appreciating Personality Differences
• Solving Problems as a Team
• Building a Successful Team